Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Introduction
Welcome to UlcerReliefFood Ltd. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ulcerreliefood.com and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
Important Notice
By using our website, you consent to the data practices described in this statement.
Information We Collect
Personal Data
Personally identifiable information, such as your name, email address, and telephone number, and demographic information, such as your age, gender, hometown and interests, that you voluntarily give to us when you choose to participate in various activities related to the Site, such as:
- Requesting consultations or nutritional guidance
- Signing up for our newsletter or nutritional alerts
- Submitting feedback or contact forms
- Participating in surveys or research studies
- Creating an account for personalized meal planning
- Downloading guides or resources
Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor.
Mobile Device Data
Device information, such as your mobile device ID, unique device identifier, operating system, mobile web browser type, and other diagnostic data when you access the Site via a mobile device.
How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
Service Delivery
- • Provide personalized nutritional guidance
- • Create custom meal plans for ulcer management
- • Offer one-on-one consultations
- • Deliver ordered resources and guides
Communication
- • Send email notifications and newsletters
- • Respond to your questions and concerns
- • Provide updates on ulcer management
- • Share relevant dietary tips and advice
Site Management
- • Monitor and analyze usage trends
- • Improve our website functionality
- • Enhance user experience
- • Ensure site security and performance
Marketing & Research
- • Develop new dietary programs
- • Conduct surveys and research studies
- • Analyze effectiveness of treatments
- • Send promotional communications
Consent
We will only use your personal information for the purposes for which you have given us explicit consent. You can withdraw your consent at any time by contacting us.
Information Sharing and Disclosure
We do not sell, trade, rent, or otherwise transfer your personally identifiable information to third parties except in the following circumstances:
Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Email communication services
- Payment processing
- Analytics and performance monitoring
- Nutritional data analysis
Legal Requirements
We may disclose your personal information if required to do so by law or in response to:
- Valid legal processes such as a search warrant, subpoena, or court order
- Protection of our rights, property, and safety
- Protection of the rights and safety of our users
- Fraud prevention and investigation
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change in ownership or control of your personal information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site and hold certain information to enhance your experience. Cookies are files with a small amount of data that may include an anonymous unique identifier.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Site functionality and user preferences | Session/Session |
| Analytics Cookies | Understand how users interact with our site | 2 years |
| Preference Cookies | Remember your settings and choices | 1 year |
| Marketing Cookies | Deliver relevant advertisements and content | 1 month |
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Managing Cookies
You can manage your cookie preferences through your browser settings or by contacting us directly. For more detailed information about our cookie usage, please visit our Cookie Policy.
Data Security and Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
Data Encryption
All sensitive data is encrypted during transmission and storage using industry-standard SSL/TLS protocols.
Access Controls
Strict access controls ensure only authorized personnel can access your personal information.
Regular Backups
Automated secure backups ensure your data is protected and can be recovered if needed.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that all international transfers comply with applicable data protection laws and adequate safeguards are in place.
Your Rights and Choices
You have several rights regarding your personal information. These rights may vary depending on your location and applicable data protection laws:
Right to Access
You can request copies of your personal information that we hold.
Right to Rectification
You can request correction of any inaccurate or incomplete personal information.
Right to Erasure
You can request deletion of your personal information under certain circumstances.
Right to Data Portability
You can request transfer of your personal information to another service provider.
Right to Object
You can object to the processing of your personal information for direct marketing purposes.
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.
Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take necessary actions.
Important Notice for Parents
If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will notify you by:
- Posting the updated Privacy Policy on this page
- Updating the "Last Updated" date at the top of this policy
- Sending you an email notification if you have provided your email address
- Displaying a prominent notice on our website
We encourage you to review this Privacy Policy periodically to stay informed about our information practices and the ways you can help protect your privacy.
Version Control
All changes to this Privacy Policy are tracked and documented. Previous versions are available upon request.
Contact Information
If you have questions, comments, or concerns about this Privacy Policy or our data practices, please contact us using the following information:
Company Information
UlcerReliefFood Ltd
124 Harley Street
Marylebone
London W1G 7BA
United Kingdom
+44 20 7935 4321
Business Hours
Response Time
We aim to respond to all privacy-related inquiries within 48 hours during business days.
Data Protection Officer
For specific data protection concerns or to exercise your rights under applicable data protection laws, you can contact our Data Protection Officer directly at [email protected].
Related Documents
This Privacy Policy should be read in conjunction with our other relevant policies and terms: